Consumer Protection: NCAA Gives Kenya Airways Seven Days To Pay Refunds, Compensation

The Nigeria Civil Aviation Authority (NCAA) has sent a letter to Kenya Airways, with a seven days ultimatum to pay the refunds and compensation to certain passengers that suffered its infractions.

A statement signed by Mr. Michael Achimugu, NCAA’s Director of Public Affairs and Consumer Protection says it is “a letter of sanction to the operator, Kenya Airways, over the cases of Gloria Omisore and two other passengers. The penalties are for consumer protection-related infractions including right to care, failure to provide full disclosure of terms of carriage, failure to respond to the Authority’s request, failure to process refund and compensation, and lost baggage.

In addition to the fine in line with the NCAA Regulations 2023, the airline has seven days to pay the refunds and compensation of 1000 special drawing rights to the affected passengers. Failure to comply with the letter will attract stiffer penalties for the airline.”