Minister Keyamo Moves To Resolve Passenger Concerns, Minimize Discomfort

In order to resolve passenger concerns, minimize their discomfort and achieve effective public communication while relocating the international airlines to the new terminal which was necessitated by the recent fire outbreak at the Old International Terminal in Lagos,
the Minister of Aviation and Aerospace Development, Mr. Festus Keyamo SAN, CON, FCIArb has set up a task force to resolve these challenges within the shortest possible period.
As statement signed by Oluseyi Odutayo, Head Press & Public Affairs, Ministry of Aviation and Aerospace Development says members of the task force are Engr. Hassan Musa, (Retired PS and ex-Dir of Dept. of Air Transport Management (Team Leader); Adebayo Oladipo, General Manager, Aerodrome, NCAA; Mr. Collins Mukoro, SA to the Minister of Aviation and Aerospace Development; Mrs. Uyoyou Edhekpo, SA to the Minister of Aviation and Aerospace Development and Mr. Henry Agbebire, SA to the Minister of Aviation and Aerospace Development.
“The primary objective of this task force is threefold: Resolve Passenger Concerns: The task force will work diligently towards resolving all concerns raised by passengers regarding congestion, discomfort, and related issues stemming from terminal relocation. We are committed to ensuring that every passenger’s voice is heard and addressed promptly.
Minimize Discomfort: Our focus dwells on minimizing any form of discomfort during this transition period. Efforts will be made in streamlining processes at both terminals while closely monitoring operations 24/7. Measures such as enhanced signage, dedicated support staff, improved communication channels will be implemented proactively.
Effective Public Communication: We pledge transparency throughout this process by providing regular updates on progress made in addressing concerns arising from airline relocations. FAAN aims at improving public relations strategies through various channels including online platforms and customer service helplines so that you stay informed about developments firsthand,”
States Odutayo.
He expressed the Minister’s regrets over the inconvenience caused and assured all travelers that the Ministry is fully committed to resolving these concerns promptly.
The Minister’s inspection of the Lagos Airport on Thursday August 31, 2023, he had given a deadline of October, 1 2023 for the relocation. However, the management of Federal Airports Authority of Nigeria (FAAN) had to fast track the implementation of this directive in response to the recent fire outbreak which raised safety concerns and affected passengers’ movements.