BASL Reaffirms Zero-Tolerance Policy Following Unruly Passenger Incident At MMA2
The Management of Bi-Courtney Aviation Services Limited (BASL), operators of Murtala Muhammed Airport Terminal Two (MMA2) has reacted to a recent incident involving unruly passenger behaviour and reaffirmed unwavering commitment to maintaining the highest standards of safety and security within its facilities.
A statement signed by Ajoke Yinka-Olawuyi, BASL’s Head of Corporate Communications states that “such behaviour will NOT be tolerated under any circumstances within our terminal facilities. We operate under a strict zero-tolerance policy regarding physical assault or threats against airline crew members, violence or aggression toward airport security personnel, non-compliance with aviation safety regulations and crew instructions, disruptive behaviour that compromises the safety and security of passengers and staff.”
It warns that “passengers who engage in disruptive or violent behaviour at MMA2 will face immediate intervention by trained security personnel, detention and formal investigation procedures, full prosecution under applicable Nigerian aviation laws, potential placement on airline and airport restriction lists and civil responsibility for losses and disruptions incurred.”
According to BASL, “on August 10, 2025 at approximately 2:30pm, a serious incident of passenger misconduct occurred involving Ms. Comfort Emmanson, who arrived on Ibom Air flight QI 513 from Uyo. The passenger exhibited multiple acts of aggression and non-compliance that endangered the safety of airline crew members and airport security personnel.
The incident began when the passenger refused to comply with standard safety protocols regarding mobile phone usage during landing procedures. Subsequently, Ms. Emmanson physically assaulted multiple personnel, including Ibom Air cabin crew member, Ms. Juliana Edward, BASL and FAAN Aviation Security (AVSEC) officers and an additional security personnel during transportation and processing
The passenger has been handed over to FAAN Aviation Security (AVSEC) for further investigation and The Airport Command of the Nigerian Police Force has also been notified and is aware of the situation.”
“We urge all travellers using MMA2 facilities to comply promptly with all crew instructions and safety protocols, treat airline and airport personnel with respect and courtesy, report any concerning behaviour to security personnel immediately, and remember that aviation security measures exist to protect everyone’s safety. We remain committed to delivering world-class aviation services while maintaining the highest standards of safety, security, and customer experience,” adds BASL.
