FAAN Engages International Airlines Association To Strengthen Protocol Services, Improve Passenger Experience
As part of efforts to strengthen collaboration and improve service delivery, the Director of Public Affairs and Consumer Protection at Federal Airports Authority of Nigeria (FAAN), Mr. Henry Agbebire has met with members of the International Airlines Association of Nigeria (IAAN) at the Murtala Muhammed International Airport, Lagos.
The meeting was a lively interactive session that provided both parties with the opportunity to discuss issues of mutual benefit. At the engagement, Mr. Agbebire stated that the session was aimed at fostering a stronger working relationship between the Department of Protocol and Passages, and airline operators, while also providing an opportunity to listen to some of the challenges of the airlines.
In response, the airline representatives raised a number of operational concerns, including inadequate signage related to the ongoing landside construction works, insufficient lifts, shuttle bus challenges, and issues with airside ramp markings affected by the ongoing airside construction activities. They also sought greater support to enhance customer experience.
Agbebire assured stakeholders that all complaints and observations raised during the meeting would be carefully reviewed with a view to improving service delivery and operational standards across the airports.
